1. What materials are used in Faten Saadallah Jewelry?
All our jewelry is crafted using high-quality, natural gemstones that carry unique healing properties. Each piece is carefully designed to not only look beautiful but also bring positive energy and support to the wearer.

2. How do I care for my jewelry?
To maintain the beauty and longevity of your jewelry, we recommend keeping it away from water, perfume, and harsh chemicals. When not in use, store your pieces in a dry, soft pouch to protect them from scratches or damage.

3. Do you accept custom orders?
Yes, we love creating custom pieces that hold special meaning for our clients. For custom orders, please contact us at info@fsaadallah.com with your ideas, and we’ll guide you through the process.

4. What are the shipping options and estimated delivery times?
We offer both domestic and international shipping. Estimated delivery times are as follows:

  • Domestic (Egypt): 2-5 business days.
  • International: 7-14 business days, depending on the destination. For more details, visit our Shipping Information page.

5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and link to monitor your package’s status. If you have questions about tracking, feel free to reach out to our support team.

6. What is your return and exchange policy?
We accept returns and exchanges within 14 days of the purchase date for items in their original condition. For detailed information on returns, please refer to our Exchange and Return Policy page.

7. Can I cancel or modify my order after placing it?
Once an order is placed, we begin processing it immediately. If you need to make changes or cancel, contact us as soon as possible at info@fsaadallah.com, and we’ll do our best to assist.

8. Do you offer gift wrapping or personalized messages?
Yes! We offer elegant gift wrapping and personalized message options to make your gift extra special. Simply select this option at checkout or contact us to add a custom message.

9. Are there any extra fees for international orders?
International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

10. How do I contact customer support?
Our customer support team is here to help! You can reach us by:

If you have any further questions, don’t hesitate to contact us. We’re here to make your experience with Faten Saadallah Jewelry as delightful as possible!